Refund Policy

We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 14 Day Returns guarantee for orders which did not personalized and the products which in bad quality or damage in the process of shipping. Buy with confidence and enjoy a great shopping experience!


 We will not accept returns in the following conditions:

  1. Items outside the 14 days warranty time-frame.
  2. Washed, worn, used or misused items.
  3. Custom or made-to-order items  can only be returned or exchanged if only it is defective or incorrect item.
  4. If the personalization information you left is wrong, we will not return or replace the items, please check the personalization information consciously when placing an order.


Returns Process & Time-Frame

1.please send us a return/exchange request to including the following details:

Your order number:

SKU number of the product which you need to return or exchange :

Evidence picture/video showing the problem/defect :

2.After receiving return instructions from us, please pack up the item(s) to be returned with the original packing..

3.Add your order number inside the parcel. (Simply go to My Account, click your Order History, select the right order number, and write it down or print it out)

4.Drop off your package at the local post office. Take down the return tracking number and send it to our service team.


Please allow 10 to 25 business days for return package in transit, plus an additional 5 to 7 business days for us to process your return parcel arrived at our Fulfillment Center. We'll email you once we process your return or exchange. Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.


After this, please note the refund times below:

For credit card refunds, please allow between 7-14 business days for the transaction to process.

For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account.



Please use registered mails with online delivery tracking number for returns. If the returned order could not be tracked during transit, a safe reception could not be guaranteed by us. We hope for your understanding on this.

In the following cases, you’ll be responsible for paying the shipping costs for returning your item.


Incorrect order:

If you ordered a wrong product or an incorrect size, you need to pay for the shipping fee both ways (to and from our warehouse) if you want a replacement. If you choose refund, we will refund the original product price.

Unwanted item:

If you no longer want the item, please contact us within 14 days of receiving the product for a return

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Any addresses on the parcel is not approved as return address. Returned package without authorized return address from customer service representatives will not be refunded or exchanged.



Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If you are approved, the refund will be issued to the original payment method within 1 week.

Shipping costs of the original order are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


* Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank; there is often some processing time before a refund is posted.


If you’ve done all of this and you still have not received your refund yet, please



A $15 Non-Delivery Fee will be charged for refused shipments.


*pretikids reserves the right to final interpretation of the above provisions.